Joseph T. Hillery - Career Experience
JOSEPH HILLERY
Inside Sales / Business Development Specialist
Post Office Box 53266
Washington, DC 20009
[email protected] (202)798-9981
OBJECTIVE / CAREER SUMMARY:
I am seeking F/T Career as an Inside Sales, Account Executive / Business Development Representative.
I am experienced, mature, enthusiastic, self-starter, reliable and intelligent Sales and Marketing professional who can use my knowledge and superior communication skills to achieve the goals in many industries.
Utilize intelligent sales & marketing strategies of direct-mail , Telemarketing; “Cold-calling” & “Business development”, information research and publishing, mailing list analysis and lead generation, copy-writing (sales script development), e-mail marketing to build business and enhance client relationships. Specialized study in social networking; experienced user in B2B networking via “LinkedIn”, keyword analysis, search engine optimization (SEO)and search engine marketing (SEM) research background.
EDUCATION:
Broadcast Announcing / Commercial Copy-writing
FCC License & Diploma
Columbia School of Broadcasting
Bailey Cross Roads, VA
1985 to 1987
Study: Professionally trained in using proper diction, articulation and presentation skills for TV, Radio and Public Speaking. Learned commercial copy-writing skills for producing commercials and enhancing the value of products and services.
SKILLS:
Computer literate and proficient user of;
MS Word, MS Works 7.0, MS Office 2007, MS XP Home/Office, MS Vista, MS Windows 7,8.1,10, MS Publisher 98/2008, Html and java script research for website design, ACT (CRM)
5.0/6.0,Hubspot.com/CRM, Chaos/CRM,ZoHo.com/CRM, Reflect/CRM, Adobe reader software, Sales-Force;(novice user),
Sales radio and television copy-writing; telemarketing script development and research. Website development, Internet and e-mail campaign marketing, Search Engine Marketing & Optimization, HTML and Java Script codes functions.
SPECIALIZED EXPERIENCE:
- Over 20 years of various Telemarketing Sales Experience
- Ambitious Self-starter who is creative, extremely well-organized, pays meticulous attention to detail and goal achievement
-Telephone appointment setting and interviewing experience
- Strong “Cold-calling” techniques to reach decision maker and build relationships
- Experienced user of “LinkedIn” business network platform to build relationships
My “Linkedin” Profile is: www.Linkedin.com/in/josephhillery
- Dynamic Positive attitude, Listening and questioning skills to build client relationships
- Strong business acumen; the ability to recognize marketing and business development opportunities and to pursue them strategically.
- Ability to keep confidential any information, observations, or viewpoints regarding firm business matters.
- Exceptional organizational skills with an eye for detail; the highest degree of professionalism and follow through.
- Strong follow up and Networking skills with building customer relationships at Social / business Events, Conferences, Meetings.
- Generate new and repeat business by providing product and technical information and build rapport with key decision makers
- Using-quantitative and Qualitative Research to better target and Determine customer requirements and expectations
- Suggest alternate products for customer to consider
Special Study:
Sales copy-writing; telemarketing script development and research, website marketing promotion.
Internet and e-mail campaign marketing, Search Engine marketing & Optimization, HTML and Java Script codes functions.
WORK EXPERIENCE:
Security Officer - Full-time
First Security Services
December 2016 to Present
Security Officer /FT - Federal Plaza Mall / Congressional Shopping Center
Reports unusual behavior and/or incidents to supervisory personnel; maintain a well-documented activity reports; conduct security/safety patrols to ensure that perimeter entrances and interior doors are secured according to established protocols and procedures; identify potential hazards, damage to property, Officer provides a presence by continuous patrol and checks that deters, engages, evaluates and responds accordingly.
Skills Required:
Effective oral and written communication
Interact cordially in a corporate environment
Proficiency with Microsoft Office applications
Problem solving
Active listening
Encourage effective teamwork
Assess and evaluate situations effectively
Synthesize facts, concepts, principles
Identify critical issues quickly and accurately
Communicate in a professionally
Operate radio and telephone equipment
Mediate conflict with tact, diplomacy
Write informatively, clearly and accurately
Attending to detail
PRIORITIZED SPECIFIC DUTIES PERFORMED AND ESSENTIAL FUNCTIONS:
Permit only authorized persons to enter property and monitors entrances and exits
Perform security patrols of designated areas on foot
Watch for irregular or unusual conditions that may create security concerns or safety hazards
Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
Investigate and prepare reports on accidents, incidents, and suspicious activities
Provide assistance to customers, employees and visitors in a courteous and professional manner
Understand and adhere to all Post Orders and Procedures
DECISION MAKING AUTHORITY:
Decisions are made within the parameters of existing Post Orders, policies and procedures
· Provide recommendations for improvement to existing processes and procedure
Store Protection Specialist - Full-Time
Ross Stores Inc. -Rockville, MD at Federal Plaza -
June 2016 to December 2016
The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.
ESSENTIAL FUNCTIONS:
Mitigating Theft & Fraud Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity. Gather theft indicators and use internal and external intelligence to positively impact shortage trends. Effectively communicate with store leadership and members of the Loss Prevention team.
Maintaining a Safe & Secure Environment Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues. Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.
Minimizing Operational Shortage Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives. Observe and provide feedback on proper checkout procedures for customers and associates.
Developing Great Teams & Partnerships Provide excellent customer service by greeting customers and answering questions. Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc. *
Other duties as assigned to support Loss Prevention initiatives. COMPETENCIES: Communication Skills Customer Service Focus
Self-Confidence Conflict Management Self-Control
General Laborer
TRG construction
(On-Call position P/T Only)
Stephon Martin (202) 491-0516
January 2016 to Present
general laborer duties, ditch digging, clean-up, mover; furniture,boxes etc. trash removal, Landscaping, use tools; shovels,sledge hammer, broom,rake, shovels. trash removal and debris removal.
Security & Greeter / Special Events
Johnny Pistolas Restaurant
2333 18th Street NW
(in Adams-Morgan)
Washington, DC
March 2015 to August 2015
Owner: Jordan , Johnny Pistolas
Recruiter/Reference:
Stephon Martin (202)491-0516
Security / Door Person : (*On -Call position Only);
Greet guest at restaurant(s); Johnny Pistolas, Spaghetti Gardens, guest and check Identifications as directed, patrol restaurant ensuring safety of guest, check back rooms, pick up unattended glasses on floor, and bathrooms for safety.Secured office doors of property and exterior doors.
Worked on 3-day "Special Events"(s) Chippendale party this was a 3 day event hosting over 200 women per day for 3 days total of 3 shows per day and Special Events for Weddings, College events etc.
Accomplishments:
Greeted guest with courtesy and professionalism, controlled unruly customers to ensure safety and enjoyment for all customers.Also assist in setting up chairs and helping bar staff with cleanup.
Skills Used:
Communication, Professionalism, Politeness, Courtesy, Alertness, Hospitality, intelligence and Articulate communication that fit the environment, ensured Safety of All guests, Listened to customers concerns and suggestions. secured doors to maintain security of restaurant establishment.
Professional Golf Caddie
(Independent Contractor: Professional Golf Caddie);
4C Caddies Ltd.
March 2012 to July 2015
Reference: Charles Muir (Performance Appraisal Available ONLY)
And..
Chevy Chase Golf & Country Club (Since 1976) ,Congressional and Columbia Country Club
Reference: James Richards (202)499-9685
Golf Caddie - F/T -Seasonal, Worked spring, summer and fall season outdoors assisting both amateur and professional golfers with playing decisions and club selections. requires a fair knowledge of golf as well as a good attitude, patience and professional and courteous demeanor and communication skills with golfers. Trained and Supervised new golf caddies (youth summer workers) in duties, procedures and "etiquette".
Publisher / Affiliate Marketer & Consultant
Business Today Newsletter.com (Website)
Washington, DC -
November 2002 to March 2012
Responsibilities;
Publisher of website online marketing through search engine promotions and listings. email marketing to previous and new clients to keep them up-to-date with vital business knowledge and services, reviews and current topics that affect the direct mail and Internet online industry.
Accomplishments;
Business Today Newsletter is Listed in the Top pages of Search engine's; Google, MSN and Yahoo as well as other pages with vital content. Business Today is an "Affiliate" for major advertising and SEO / SEM companies as well as Business products and services.
Skills Java script and Html used to develop web design of website, copy-writing skills for promotion and marketing of newsletter services and resources. Telemarketing skills used to develop business alliances with other
publishers and social media managers. Proficient user of “LinkedIn” business networking platform to build relationships. Web SEO and SEM knowledge to promote Business Today Newsletter brand and business resources.
Telemarketer / Political Polling & Surveys
Diversity Temporary Services
Washington, DC
September 2000 to November 2006
Ellen Debremond (202) 624-9797
Telemarketer Representative -
Assignments;
1- (6 Years) Part-time - Tele-Survey /Political Pollster & Interviewer Representative - P/T for AFSCME; (American Federation
of State County and Municipal Employees) Call on Union members of AFSME and urge members to call their Congressperson, Governor, Senator concerning "Bills" to vote for or against. We call a very "Diverse"
demographic database of age and regions as well as political beliefs. Conduct surveys both long and short survey questions concerning social, economic and political views of the members.
2 - ( 2 months) As a Proctor at George Washington University monitoring and assist college students take exams.
3 - (3 months) Medical Surveys Interviewer for client (confidential) in Silver Spring, MD. conducting 30-45 minute surveys about effects of persons living in area possible contaminated by Radiation.
Publisher Representative, Telesales / List Analyst
CD Publications - Silver Spring, MD
August 2000 to September 2001 and June 1999 to January 2000
8204 Fenton Street
Silver Spring, MD 20910
Owner: Mike Gerecht ( Reference Letter Available)
Performed Telemarketing duties (worked 2 times /locations) introducing & sending sample copies of technical and community newsletters to potential subscribers. Demonstrated relentless enthusiasm and creative approaches in pursuit of establishing a business relationship with potential clients. Assisted managers with
telemarketing script enhancement and "team goals" development.
Publisher/ Consultant / Mailing List Broker
BUSINESS TODAY NEWSLETTER (registered)
Self-Employed Business Owner / Publisher
Washington,DC
February 1995 to December 1999
Created format , logo design, direct-mail marketing of small business newsletter ( Print version & online website ). Business Today Newsletter's readership focused on; entrepreneurs, sales & marketing professionals, small business owners and social networkers.
The Article content was provided by contributing writers, consultants, publishers in exchange for publicity links back to their products and services. Provided Print & Mailing and insert mailing services for entrepreneurs / marketers Sold small space advertising and classified ads as well as a "Business Listings" section in newsletter.
The online version I became an "Affiliate" representative for many affiliate network organizations; "Google Adsense", “Bidvertiser” ad platforms, also represented various products and services; web hosting, mailing lists, email marketing services, website traffic promotions, SEO /SEM marketing services.
Professional Golf Caddie - (Independent Contractor)
Chevy Chase Golf & Country Club
Chevy Chase, MD
March 1976 - June 1999 and April 2006 - June 2012
References; Jeffrey Watson (202)704-1578 / James Richards (202)499-9685
Golf Caddie-F/T - Worked spring, summer and fall season outdoors assisting both amateur and professional
golfers with playing decisions and club selections. Position requires a fair knowledge of golf as well as a good attitude, patience and professional and courteous demeanor and communication skills with golfers. Trained and Supervised new golf caddies (youth summer workers) in duties, procedures and "etiquette".
Subscription Sales Rep / List Analyst
Deleading Magazine - Washington, DC - May 1993 to May 1994
Supervisor: Michael Wright (267)251-4244
Worked from Home called on former and potential subscribers of "Deleading Newspaper". Cold called and warm called via telephone. Created surveys to enhance the publisher's awareness of his reader needs. Wrote the telemarketing script and updated mailing lists to reduce duplications and undeliverables.
Director of Circulation / Classified Ad Manager / List Broker
USAE News - January 1990 to April 1992
Supervisor: Mike Wright (267)251-4244
Montgomery County, MD
(Performance Appraisal Available Upon Request)
Director of Circulation /Subscriptions & Classified Ad Manager/Mailing List Broker/ Special Video Page Listing Manager -
Analyzed, updated the mailing list database to reduce duplications and improve publishers direct mail campaign. Sold
subscriptions via telemarketing to Hotel sales managers, Association executives and administrators.
Created the Classified section, set ad rates and developed sales plans for section. Sold small space ads for
the classified section. Trained administrative staff in mailing and data entry duties.
Organized and sold "Video listings" to hotel directors to advertise their properties. Worked on conference booth sales and public relations for publisher's Special Non-Dues Revenue project for associations industry.
Increased Newspaper's total circulation by over 40% in 2 years
Created and grew classified section to a full page status
Wrote telemarketing script for subscription, classified and mailing lists campaigns
Security Officer Experience:
International Security Corporation - Clarendon, VA - March 1988 to March 1989
(company filed bankruptcy)
Security Officer;
Patrolled and protected clients property, maintained records for safety of property and workers. Checked identification of visitors and workers. Monitored garage and parking lots for safety.
Demonstrated professional and polished demeanor in dealing with clients and the public. Patrolled and protected client property at diverse sites; Office buildings, apartments, hotels, shopping malls, retail stores and warehouses.
Security Officer:
Admiral Security Services, Inc - Bethesda, MD
November 1992 to June 1993
Patrolled and protected clients property, maintained records for safety of property and workers. Checked identification of visitors and workers. Monitored garage and parking lots for safety.
Demonstrated professional and polished demeanor in dealing with clients and the public. Patrolled and protected client property at diverse sites; Office buildings, apartments, hotels, shopping malls, retail stores and warehouses. Received 18 hours of Certified training in fire safety, first aid, patrol & reporting duties.
Security Officer
Advance Security, Inc - Vienna, VA - June 1983 to December 1983
Patrolled and protected clients property, maintained records for safety of property and workers. Checked identification of visitors and workers. Monitored garage and parking lots for safety.
Demonstrated professional and polished demeanor in dealing with clients and the public. Patrolled and protected client property at diverse sites; Office buildings, apartments, hotels, shopping malls, retail stores and warehouses. Received 18 hours of Certified training in fire safety, first aid, patrol & reporting duties.
ADDITIONAL INFORMATION:
Special Study & Research of Sales & Marketing:
Self-Study 10 to 20 hours per month (books and audio tapes) sales training, research, marketing strategies from major sales/business consultants
( Tape Sources - Nightingale Conant Corporation):
Denis Watley - "The Psychology of Winning", Zig Ziglar - "Sell Your Way to the Top", Anthony Robbins -"Unlimited Power",
Brian Tracy -"The Science of Self-Confidence, "The Psychology of Selling the Art of Closing Sales",
Roger Dawson - "The Secrets of Power Negotiating",
Joan Guiducci - "Power Calling- A Fresh Approach to Cold Calls & Prospecting".
“Selling Power magazine”, “Hubspot.com” selling blog also I’m an Active member of many professional groups on “Linkedin.com”.
My Website Link: http://www.Businesstodaynewsletter.com
Additional Work Experience over 20 years experience includes;
(*Temp assignments or Contract work) Projects at;
Tower Records (Pennsylvania Ave, NW Wash, DC ) Retail Store Security - PT / Summer Temp,
Advance Security (Vienna, VA) FT Security Officer, worked at various location apartments, malls, the “World Bank” patrol protect property and assets.
National Parks & Conservation Assn (Georgetown, Wash. DC) - "Earth Day" project -Recruiting and Organizer & Fundraising for First Earth Day event.
American Physical Therapy Assn (Alex, VA) -Fundraiser for the construction of the First American Physical Therapy Research Center (Rockville, MD) in the United States.
Lawrence Graham & Associates as; Telemarketing Sales Rep and Fundraiser for telecommunications , phone providers, charity fund-raising Veteran organizations etc..
Temporary Agencies;
One to One Communications,
Talent Tree Temporaries (2 years) General Office Clerical
Norrell Temporaries (1 year) General Office Clerical
Appointment Setter; for PTC career (Silver Spring, MD) institute and
PSI computer training School (Wash, DC) -(6months) schools closed.
The Fraternal Order of Police (Wash, DC) - Ad Space (independent contractor) Fund-raising sales in Police publication for the support of families of deceased and disabled officers.
Circulation Director/Classified Ad Manager/Mailing List Manager, Conference Booth Rep. For Association Newspaper. Created several services, trained admin staff, promoted special “Non-Dues” revenue projects. (2 years -4 months)
International Trade Exchange - Consultant for Norm Alvist.
(CA) - PT consultant; produced telemarketing script for their Network of marketers, sold mailing lists and consulted on marketing planning.
Email me any Proposals you may have to:
[email protected]
(202)798-9981
References Upon Request